FAQ Shipping & Tracking

FREQUENTLY ASKED QUESTIONS

Find answers to frequently asked questions: Customer service, after-sales service, returns, refunds, exchanges, payments, refunds, size guide.
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How long will it takefor my order to be processed?

We undertake to prepare your order within a maximum of 2 working days. Once the order has left our warehouse, we aim to deliver it to you within:1 to 2 working days for mainland UK, depending on the delivery option chosen,3 to 5 working days for the EU, 5 to 10 working days for orders outside the EU (average delivery time depending on the destination and availability of the item). This delivery time may be longer during busy periods such as sales and the festive season.
I need to change my shipping and billing addresses; how can I do this?

Shipping Address: For security reasons, we are unable to make changes to your shipping address. Once your order is dispatched from our warehouse, you will receive an email with your tracking information. You can then contact the relevant carrier to provide them with additional information for the delivery of your parcel.
Billing Address: We are unable to make changes to your billing address. Due to our fast processing times, we are unable to modify any information in your order once it has been sent to our warehouse for packaging.
How can I track the delivery of my order?

When your order is dispatched, you will receive an e-mail with the tracking number for your parcel. You can then go to your account.
Where can I find my order number?

Your order number can be found on your order confirmation email as well as in your Order History when logged into your Silverix Account.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.