FREQUENTLY ASKED QUESTIONS

Find answers to frequently asked questions: Customer service, after-sales service, returns, refunds, exchanges, payments, refunds, size guide.

Designed and tested in London

Every Silverix piece starts at our London studio, where we develop the fit,
rigorously test performance, and refine the details until they meet our
standard of effortless sophistication.

Manufactured in China with trusted partners.

We work with responsibly run factories that also produce for
leading activewear labels worldwide. We chose these partners for their
technical know-how, modern equipment, and consistent quality. Our factories are
independently assessed, and we expect safe working conditions, fair practices,
and environmental responsibility.

No compromise on quality.

From pattern cutting to finishing, we set high requirements
for craftsmanship and consistency. We use premium, animal-free materials and
high-quality trims, and we conduct multiple quality checks throughout production.

Materials and responsibility.

We prioritise ethically sourced fabrics and, to the best of
our knowledge, PFA-free finishes, introducing recycled fibres wherever possible
without sacrificing performance or feel.

Built for the long run.

Small, carefully controlled production runs help us maintain
standards and reduce waste. If something isn’t right, we make it right, because
lasting quality is part of our promise.

You can find out all the product composition information on each product's
page. Scroll down to ‘Spec & Features’ for the details. All of our products are made using ethically sourced materials, with a strong focus on performance, sustainability, and longevity. All pieces are made without intentionally added PFAS (per- and polyfluoroalkyl substances, sometimes called “forever chemicals”).

We also prioritise the use of recycled and recyclable materials wherever possible, and continually work with our suppliers to ensure every component meets our standards for safety and environmental responsibility.

You can wear our clothing comfortably on forest trails, coastal walks, or weekend
hikes, but also for everyday things — like walking the dog, running errands, or
even heading into the city. Because it’s both weather-resistant and well-cut,
it transitions really well from trail to town. It’s polished enough to feel
put-together, and technical enough to handle the elements. So in short:
anywhere you go, really.

Our pieces are released in small, carefully curated drops, and once a particular size or colour sells out, we typically don’t restock it. Each item is part of a limited run designed to feel special and exclusive. That said, we do have new collections coming, and some styles may return in new colours or updated versions.

If there’s something you love, we always recommend ordering while your size is still available. And of course, feel free to reach out — we’re always happy to help you find the right fit.

Yes! You can pre-order items from our upcoming collections. Each new drop is
announced 40 weeks before launch, and pre-orders open at the same time.

To reserve a piece, simply click the “Pre-order” button under the product
photo.

We also recommend subscribing to our Newsletter — it’s the best way to get
early access and updates on future releases.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.